Prevention and Awareness

What to do if you are a Victim of a Fraud: 

  1. Document all steps taken and make detailed notes.
  2. Keep all records.
  3. If applicable, notify your financial institution(s) and/or other account provider about any compromised account(s), including lost or stolen debit/credit card, cheques, etc. Request that a fraud alert is placed on your profile. Change your password(s) / personal identification number (PIN) code(s).
  4. Contact both national credit agencies Equifax and TransUnion. Request that a fraud alert is placed on your profile. Also complete credit checks with both agencies (if you choose to complete your credit checks online, ensure it’s from a secure location). Report any unauthorized/suspicious account openings or credit inquiries to the associated company. 
  5. If applicable, report to the institution(s) that processed the transfer(s) of funds/property associated to the fraud. Examples include:
  6. If the fraud occurred online, report the incident to the applicable website holder associated to the fraud. Examples include:
  7. If you suspect your mail has been sent to another address, or your address has been used for other fraudulent purposes, notify Canada Post Customer Service at 1-800-267-1177.
  8. Consider changing your phone number, email address, social media and/or other account if you have had contact with the suspect(s) with any of those communication methods. Monitor any incoming calls utilizing call display services.
  9. If your identity documents (passport, permanent resident card, driver’s licence, social insurance number card, health card, birth certificate, etc) have been lost or stolen, contact the appropriate section of the provincial or federal government.
  10. Report to the Canadian Anti-Fraud Centre (CAFC):
  11. Contact Police to make a report.
    • Waterloo Regional Police Service: 519-570-9777.    

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