Prevention and Awareness

If you are a victim of a fraud:

  • Document all steps taken and make detailed notes.
  • Keep all records.
  • Complete a credit check with both credit agencies and obtain your credit reports from them. Request that a fraud alert is placed on your file.

       Equifax: 1-800-465-7166        TransUnion: 1-800-663-9980

  • If applicable, report all lost or stolen cheques, and/or debit and credit cards to the issuing financial institution(s).
  • Notify your financial institution(s) to have your debit card, credit card and/or bank account numbers changed if you have given those numbers to the fraudsters. Change your password(s) / personal identification number (PIN) code(s). Request that an alert is placed on your account.
  • If applicable, report any unauthorized account openings (i.e. cell phone contract/purchases etc.) to the appropriate company. 
  • If applicable, report to the institution(s) that completed the transfer(s) of money/property associated to the fraud, such as:
    • Canada Post: 1-800-267-1177     
    • Western Union: 1-800-448-1492     
    • Money Gram: 1-800-926-9400 
    • PayPal: 1-888-221-1161         
    • UPS:  1-800-742-5877          
    • Fedex: 1-800-463-3339         
    • Purolator:  1-888-744-7123
    • Your credit card companies        
    • Your financial institutions 
  • If the fraud occurred online, report the incident to the applicable website holder, such as:

       Kijiji        Facebook        Twitter        Auto Trader

  • If you suspect your mail has been sent to another address, or your address has been used for other fraudulent purposes, notify Canada Post Customer Service at 1-800-267-1177.
  • Consider changing your phone number, email address and/or social media account name if you have had contact with the suspect(s) with any of those communication methods. Monitor any incoming calls utilizing call display services.
  • If your identity documents (passport, permanent resident card, driver's licence, social insurance number card, health card, birth certificate, etc) have been lost or stolen, contact the appropriate section of the provincial or federal government.

       Service Canada or visit a location near you        Service Ontario or visit a location near you

Seniors Tips

  • If you receive a letter, email or voice mail claiming you have won a lottery or prize, or you are the heir to an inheritance, do not call back. Ignore it.
  • Do not provide your personal / financial account information to anyone you do not know and trust.
  • Do not send money to anyone claiming that you have to pay upfront fees in order to claim a lottery or prize, or accept an inheritance.
  • Do not send funds to anyone you do not know and trust.
  • Be wary of door-to-door salespeople.
  • Do not rush into buying something without discussing it with a person you know and trust.
  • Always seek advice from someone you know and trust before acting upon anything.

Fraud and Identity Theft / Identity Fraud Tips

  • Conduct annual credit checks.
  • Secure your personal / financial account information.
  • Secure / shred your important documents / cards.
  • Secure your mail.
  • Secure your computer / electronic devices.
  • Secure your phone number.

Fraud Resources

 Government of Canada Agencies
Government of Ontario Agencies
Financial Institution Regulators / Associations
Industry Regulators / Associations

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