Hire a Paid Duty Officer

A group or organization planning a special event, which requires designated police support, are able to request Paid Duty officers. These officers are hired specifically for the safety and support of the specific event and are hired by the organizers on an hourly basis (3 hour minimum). You can book a Paid Duty officer by following the steps below. 

Setting Up Your Customer Account Number

With regards to creating a new customer account for Paid Duty, the following information is required by the Region of Waterloo Finance Department before the account can be set up:

  1. The billing company name, address, phone & fax numbers, contact(s), and email address.
  2. The type, date(s) and location(s) of the event.
  3. The Paid Duty Coordinator at the Police Service who is handling this request.


A deposit is required before the account can be set up, and the above information will help to determine the amount of the deposit. The deposit is not a quote. The invoice for the actual charges will be sent within 30 days after the event. If you have paid a deposit, just sent in payment for the difference as the deposit does not show on the invoice.

The deposit can be paid by credit card over the phone, or in person at 150 Frederick Street, Kitchener - 4th Floor by credit card, debit, cash or by certified cheque, or if regular cheque, a 7 day waiting period will apply. This should be completed at least two weeks before the date of the event.

The first time you make a request, you will be required to pay this deposit. Subsequent requests will not require a deposit as long as your account is in good standing.

Please contact ARAdmin@regionofwaterloo.ca or call the Accounts Receivable Dept. @ 519-575-4490 (press 2) to set up your paid duty account at the Region of Waterloo.

Required Forms  

Paid Duty Request Form

Please review and complete both forms in their entirety. It is important that you provide as much detail on officer responsbilities and expectations as possible so that we know how best to assist you.

Please also familiarize yourself with all of our policies. Be aware that there is a strict 72 hour cancellation policy. If 72 hours are not provided to cancel the paid duty, a 3 hour service charge will be billed for each officer requested. A minimum charge of 3 hours will also be billed for the cruiser if the event is cancelled after the officer has arrived on scene.

Should you have any question or concerns, please contact the Paid Duty Coordinator at paiddutycoordinator@wrps.on.ca or call 519-570-9777 ext. 8629.

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