Waterloo Regional Police Partner with SPIDR Tech to Enhance Communication with Residents

A hand holding a cell phone

The Waterloo Regional Police Service is proud to launch a new technology aimed at improving and enhancing communication with the residents of Waterloo Region.

The new technology, called SPIDR Tech, is a software that automatically sends customized text messages to victims of crime or community residents who report crime, as well as surveys to measure community trust and satisfaction with the Police Service.

The Police Service is one of the first police services in Canada to implement SPIDR Tech, which includes a pilot project testing the technology until the fall with plans for full implementation thereafter.

Beginning June 27, 2022, automated text messages will be sent to community residents who report break and enter incidents (residential and commercial) or motor vehicle collisions on an SMS enabled device. Once a report is received, the person who completed the report will receive a text message with information about their report including confirmation the report was received, the occurrence number, updates on officer arrival, as well as follow-up surveys to determine level of satisfaction with the service they received.​​​​​​​

“Our communications centre receives nearly 800 9-1-1 calls every day. By leveraging the SPIDR tech platform, we can reduce the amount of calls to our communications centre requesting police report updates. Safety is our top priority. Reducing these types of non-emergency calls to our communications centre means those who truly need our help can get it as fast as possible,” said Bryan Larkin, Chief of Police.

SPIDR Tech was created by a California-based company of former law enforcement officers to help police services improve communication, transparency and service delivery to the public.

The Waterloo Regional Police Service is committed to leveraging technology to modernize and enhance quality and more timely communication with the Waterloo Region community.

Media Inquiries: 

Waterloo Regional Police Service
Public Information Unit
519-570-9777 (WRPS) ext. 8188

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