Privacy Statement and WRPS Website and Social Media Terms

Privacy Statement

The Waterloo Regional Police Service (WRPS) is committed to protecting the privacy of those who visit our website and social media platforms. As such, we have taken appropriate measures to ensure the privacy of any personal information provided.

Please note that changes to this Privacy Statement may occur as technologies and business requirements change and any such changes will be posted on this page.

WRPS will not use any information provided by you for any reason that is inconsistent with the purpose for which the information was provided. Visitors will not receive correspondence from WRPS on any subject other than those they have given us permission to contact them about.

Privacy and Access/Use

The information (including images) contained on WRPS’s website is the sole property of the WRPS and its Board and is provided for the information and benefit of the public, in particular, the residents of the Region of Waterloo. The information (including images) may be used or reproduced in an unedited or altered state (unless with written permission in advance) and with appropriate credit/sourcing to this website without the need for specific permission (unless otherwise indicated regarding any particular piece of information or image). 

The crest and/or shield of the Waterloo Regional Police Service shall not be used without explicit written permission.

However, the WRPS or its Board reserves the right to withdraw this permission if it is deemed that the information is being used contrary to the above permission terms or used in an unacceptable manner (e.g., to assist in an unlawful act; to promote hate, bullying or intolerance; to mock or discredit someone or an organization’s reputation, etc.) – the determination of such is at the sole discretion of the WRPS or its Board.

The WRPS is subject to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

As such, people who send messages must be aware that personal and other information contained in electronic correspondence (or printed versions thereof), which are directed to the WRPS, are subject to MFIPPA and may be deemed releasable under this legislation. Therefore, the anonymity or confidentiality of the sender and any information contained within the correspondence cannot be guaranteed. Electronic messages residing on a system outside those domain names owned by the WRPS, but deemed to be in the custody and control of the WPRS, may also be releasable under this legislation.

Concerns regarding privacy or access to information should be directed to:

Waterloo Regional Police Service
Att: Access to Information Unit
200 Maple Grove Road
Cambridge, ON N3H 5M1

Use of Collected Information

WRPS does not collect information for commercial or marketing purposes, and will not sell, exchange, or otherwise distribute the information collected through this website. The WRPS collects only the minimum information needed to meet the purpose for which the collection is required.

Use of “Cookies”

During user interaction with our website, we use a feature called "cookies" to anonymously track user patterns to enhance the user experience. Cookies do not store any personal information about you, nor are they able to access any information on your computer.


WRPS does not guarantee the accuracy or completeness of any information on this website, or in links provided by this website. A link between the WRPS website and any other website does not imply endorsement or sponsorship of that website.

Terms of Use of WRPS Website

By using the WRPS website, you consent and acknowledge to the foregoing and the Social Media Terms, as applicable and with any necessary modification, to the use of the WRPS website.

Social Media Terms

The WRPS is excited to engage with you on our social media platforms, but we want to make sure it’s a respectful experience for all involved. To ensure discussions remain constructive, we’ve established the following guidelines. By interacting with us, you agree to comply with these guidelines below:

  • Any messages or comments that contain ablest, abusive, aggressive, anti-Black, anti-immigrant, anti-Indigenous, anti-Semitic, deceptive, defamatory, discriminatory, obscene, hateful, harassing, homophobic, indecent, inflammatory, Islamophobic, knowingly false, malicious, misleading, offensive, racist, scandalous, sexist, sexually explicit, threatening, tortious, transphobic, violent, vulgar, profane or otherwise unlawful, or otherwise in potential breach of the Ontario Human Rights Code will not be tolerated. The offending post(s) may be hidden, reported and/or deleted.
  • Messages or comments that are not related to posts or attempt to derail the conversation may be hidden, reported, and/or deleted.
  • Messages or comments that appear to be spam, or promote a business or organization for commercial gain, may be hidden, reported and/or deleted.
  • Liking, following, retweeting, messaging, or sharing of content should not be interpreted as any kind of endorsement.
  • When you engage on WRPS social media, you are subject to the host social media platform and/or website’s Terms of Service and this “Privacy Statement and WRPS Website and Social Media Terms”.

Failure to follow by these guidelines may result in removal of a user's comment(s) and/or access to WRPS social media accounts. Any posts of a criminal nature may be subject to a separate criminal investigation by WRPS or another law enforcement agency.

Additional Information:

  • Any comments or posts on our social media sites do not reflect the beliefs, views, and opinions of WRPS.
  • Due to the large volume of comments and messages received every day, we cannot commit to responding to everyone; nor is it our intention to respond to comments unless we deem it necessary or desirable.
  • WRPS social media accounts are not monitored 24/7. If you have an emergency, call 911. We are unable to take crime or other reports through these accounts. Please report them by calling our non-emergency line at 519-570-9777 or visiting

Third Party Sites

Your interaction with us on Twitter, Facebook, Instagram, LinkedIn, and YouTube (or any other social media platform that we use) are subject to the privacy policies of these third party service providers. These social media websites collect, store, and manage your personal information any time you use their respective platforms as detailed in their user terms of service and privacy policies.

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